Fresh Meat Case Items and Pre-Packaged Frozen Items
We are confident in the quality of our fresh cut meat and frozen products–so much so that we guarantee you’ll be satisfied with those purchases if handled and prepared properly to the directions provided. All of the perishable products we sell in-store are hand selected and prepared, to ensure the highest standards are met. Should any of our products not meet your expectations, please don’t hesitate to contact us within 7 days with your proof-of-purchase to exchange for a replacement item or in-store credit.
Custom Made Goods
All custom cut orders (including steaks, roasts, and assorted pork products) are final sale. These items are cut to your liking, which would not be the standard of what’s in our show cases. We ask that you look over your order at pickup time to ensure that everything is correct as sometimes there can be a miscommunication.
Standard Returns and Exchanges of Non-Perishable Items
At this time, we do not offer refunds but will gladly exchange an item for a replacement or in-store credit within 14 days with proof-of-purchase. Items that cannot be returned for in-store credit are items that are damaged.
In-Store Credit
In-store credit can be redeemed at anytime after receiving the credit. Make sure to provide your name and contact information so that we can keep track of what you are owed.